Artificial Intelligence in Iran's Public Administration: Opportunities, Challenges, and Strategic Approaches for Governance Innovation

Abstract

Artificial Intelligence (AI) has become a powerful tool across various sectors, offering considerable promise for improving government operations, societal well-being, and economic growth. However, the lack of a clear consensus on its definition and scope limits its effective use in government contexts. This article delves into the diverse methodologies, objectives, and focuses within AI, with a particular emphasis on its potential to enhance human capabilities in high-stakes situations. While AI has already demonstrated tangible benefits, such as increased productivity in pioneering government agencies, the article examines the potential advantages and challenges of AI integration within the public sector. By addressing cross-disciplinary obstacles like language barriers and service delays, the study underscores the need for a comprehensive understanding of the risks, barriers, and incentives involved in utilizing AI for governmental purposes. The goal of this study is to shed light on AI’s ultimate objectives, including manipulating objects, processing natural language, and improving reasoning capabilities. Furthermore, by analyzing both the advantages and drawbacks of AI in government services, this research highlights how AI can drive increased productivity, streamline processes, and reduce burdens. Organizational theory is used to address challenges and explore how AI’s potential can be maximized within public services. This theoretical framework helps to better understand the benefits, opportunities, and hurdles in deploying AI in government services. The findings of the research offer insights into how AI could revolutionize public service delivery, spark innovation, and improve efficiency. The study raises important questions about the role of organizational theory in facilitating AI adoption in government, the difficulties faced by governments in integrating AI, and the potential benefits AI can bring to public service delivery. The research suggests a strategic approach to adopting AI in the public sector, emphasizing the need to consider organizational, ethical, and societal implications, while recognizing the transformative potential of AI in government service provision.