The Mediating Role of Total Quality Management (TQM) in the Effect of Organizational Culture on Organizational Intimacy

Shiva (Shivana) Jarihi

doi:10.63053/ijmea.54

Authors

Shiva (Shivana) Jarihi 1. Ph.D. in Organizational Behavior Management, University of Tehran, Tehran, Iran

DOI:

https://doi.org/10.63053/ijmea.54

Keywords:

Organizational Culture; Total Quality Management; Organizational Intimacy; Private Hospitals.

Abstract

This study investigates the mediating role of Total Quality Management (TQM) in the relationship between organizational culture and organizational intimacy. The research adopts a descriptive–correlational and applied design. The study population consisted of employees from two private hospitals in Tehran, from which a random sample of 325 participants was selected. Data were gathered using three standardized instruments: Hook et al.’s (1998) 12-item TQM scale, Schein’s (1980) 12-item organizational culture questionnaire, and Vakhro–Thompson’s (1983) 17-item organizational intimacy scale. Reliability and validity of the instruments were confirmed. To test the hypotheses, Partial Least Squares (PLS) and Structural Equation Modeling (SEM) were applied using Smart PLS and SPSS. The results demonstrate that organizational culture significantly influences organizational intimacy through the mediating role of TQM. Moreover, organizational culture exerts significant direct effects on both TQM and organizational intimacy, while TQM itself significantly enhances organizational intimacy.

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